Privacy policy
PRIVACY POLICY
Last updated: August 4, 2026
MisMacK Clean Cosmetics Inc. operates this website and online store, including the related content, features, tools, products, services, programs, and customer experiences described in this Privacy Policy.
Our online store is powered by Shopify, which enables us to provide our ecommerce services to you.
This Privacy Policy explains how MisMacK Clean Cosmetics Inc., referred to as “MisMacK,” “we,” “us,” or “our,” collects, uses, discloses, stores, and protects personal information when you visit mismack.com, shop with us online or in person, create an account, book a service, communicate with us, enter a promotion, submit an application, attend an event, or otherwise interact with MisMacK.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by law, we will obtain your consent before collecting, using, or disclosing your personal information.
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WHO WE ARE
MisMacK Clean Cosmetics Inc. is a Canadian cosmetics and skincare company based in Salmon Arm, British Columbia.
Our Privacy Officer is responsible for overseeing our privacy practices and responding to questions, concerns, complaints, and requests relating to personal information.
MisMacK Clean Cosmetics Inc.
Attention: Privacy Officer
231B Alexander Street NE
Salmon Arm, British Columbia
Canada
Email: mismackcosmetics@gmail.com
Phone: 250 833 6169
Website: mismack.com
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SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information we collect through:
Our website and Shopify store
Our physical retail location
Product purchases and order fulfilment
Customer accounts and wishlists
Appointments, pampering sessions, makeup services, virtual lessons, and events
Customer service communications
Newsletter and marketing registrations
Contests, giveaways, promotions, fundraisers, and community programs
Ambassador, professional artist, student, wholesale, retailer, partnership, and similar applications
Surveys, reviews, testimonials, photographs, videos, and other submitted content
Social media interactions where information is provided directly to MisMacK
This Privacy Policy does not govern the privacy practices of independent retailers, sports organizations, event partners, social media platforms, or other third parties that operate their own websites, stores, applications, or services.
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PERSONAL INFORMATION WE COLLECT
Personal information means information that identifies you or can reasonably be linked to you.
Personal information does not include anonymous or de identified information that cannot reasonably be used to identify you.
The personal information we collect depends on how you interact with MisMacK, where you live, the products or services you use, and the permissions you provide.
Contact Information
We may collect your name, email address, telephone number, billing address, shipping address, and other contact information.
Order and Transaction Information
When you make a purchase, we may collect information about the products or services you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel.
We may also collect your order value, transaction date, payment status, delivery details, discount information, returns, refunds, and customer service history.
Account Information
If you create an account, we may collect your username, password, saved addresses, account settings, order history, wishlist information, communication preferences, and other information associated with your account.
You are responsible for keeping your account information and login credentials secure. Please do not share your password or account access information with another person.
Payment Information
Payments may be processed through Shopify Payments, Shop Pay, PayPal, Square, or another payment provider displayed at checkout or at the point of purchase.
Payment providers may collect your payment card details, transaction information, billing address, and payment confirmation.
MisMacK does not receive or store your complete payment card number within its own business records.
Appointment and Service Information
When you book an appointment, lesson, pampering session, makeup service, virtual service, or event, we may collect scheduling information and details reasonably needed to provide the requested service.
Communications With MisMacK
When you contact us, we may collect the contents of your message, any attachments you provide, and information relating to your question, order, request, concern, or complaint.
Marketing Information
When you subscribe to marketing communications, we may collect your name, email address, birthday if you choose to provide it, marketing preferences, and information about how you interact with our emails or promotions.
Applications and Program Information
When you apply for a MisMacK program, discount, partnership, ambassador opportunity, wholesale account, contest, promotion, fundraiser, or other initiative, we may collect information relevant to determining eligibility and administering the program.
This may include your age or age range, location, professional information, business information, social media information, school or training information, team or organization affiliation, application answers, photographs, videos, references, or supporting documentation.
Some professional or student programs may require proof of identity, enrolment, licensing, or professional credentials.
Where identification or credential documents are requested, they will be used only for verification, fraud prevention, program administration, or another purpose disclosed when the information is collected.
You may cover identification numbers and unrelated information on supporting documents unless that information is specifically required for verification.
Contest and Minor Participant Information
Some MisMacK contests, sports programs, events, or community initiatives may be open to children or teenagers.
Where a participant is under the applicable age of consent, we may require a parent or legal guardian to submit the application, provide consent, and communicate with MisMacK on the participant’s behalf.
If a minor is selected for photography, video, promotional content, or public recognition, we will obtain consent from their parent or legal guardian and any additional release reasonably required before using the minor’s name, image, likeness, voice, story, or submitted content.
Reviews, Testimonials, Photographs, and Content
If you submit a product review, testimonial, photograph, video, social media post, or other content to MisMacK, we may collect and use that content as explained when it is submitted.
We will obtain additional permission where required before using an identifiable person’s name, photograph, likeness, voice, personal story, or submitted content in advertising or promotional materials.
Device and Website Information
When you visit or interact with our website, we may automatically collect information about your device, browser, network connection, and use of the website.
This may include your Internet Protocol address, device type, browser type, operating system, approximate location based on your Internet Protocol address, pages viewed, links selected, referring website, time spent on the website, shopping activity, advertisement interactions, and unique device or browser identifiers.
Information From Other Sources
We may receive personal information from Shopify, payment processors, shipping providers, social media platforms, advertising partners, retail or event partners, fraud prevention providers, referral sources, and other service providers.
For example, we may receive confirmation that a payment was approved, updated shipping information, information about the advertisement that directed you to our website, or information you authorized another organization to provide to MisMacK.
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HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
Directly from you when you make a purchase, create an account, book a service, submit a form, enter a contest, apply for a program, communicate with us, subscribe to marketing, or otherwise provide information to MisMacK
Automatically through our website, Shopify, cookies, pixels, tags, and similar technologies
From service providers that collect or process personal information on our behalf
From business, event, sports, retail, marketing, or community partners
From social media platforms when you interact with MisMacK or authorize information to be provided to us
From payment processors, shipping providers, fraud prevention services, and other companies involved in completing a transaction or providing a requested service
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HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Operate our website, Shopify store, retail location, programs, and services
Provide, personalize, maintain, and improve our products, services, and customer experience
Process payments, purchases, returns, exchanges, refunds, discounts, and gift cards
Pack, ship, deliver, and track orders
Create, maintain, authenticate, and manage customer accounts
Remember your preferences, wishlist, shopping cart, and products that may interest you
Schedule and provide appointments, lessons, services, and events
Respond to questions, requests, concerns, complaints, and customer service inquiries
Administer contests, promotions, fundraisers, applications, discounts, partnerships, and community programs
Verify professional, student, program, or contest eligibility
Enable customers to submit product reviews and other content
Communicate important information about orders, accounts, appointments, applications, products, services, security, or policy changes
Send newsletters, product information, tips, sales, special offers, event invitations, and other marketing communications where we have the required consent or another lawful basis
Personalize website content, communications, product recommendations, and advertising
Measure website traffic and understand how customers use our website
Measure and improve our products, services, website, advertising, and customer experience
Display and measure advertising on search engines, social media platforms, and other websites
Authenticate accounts and provide a secure shopping and payment experience
Detect, investigate, and prevent fraud, misuse, security incidents, unsafe activity, malicious activity, and unlawful conduct
Maintain business, accounting, tax, warranty, and transaction records
Establish, exercise, or defend legal rights
Respond to valid legal processes or requests from law enforcement, courts, regulators, or government agencies
Comply with legal, regulatory, insurance, accounting, and reporting obligations
Enforce or investigate potential violations of our terms, rules, or policies
Complete a business transaction such as financing, restructuring, a merger, acquisition, or sale of some or all of our business, subject to appropriate confidentiality protections
Fulfil another purpose disclosed to you when the information is collected
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CONSENT AND YOUR CHOICES
We obtain consent in a manner appropriate to the sensitivity of the information and the reason it is being collected.
Consent may be express, such as selecting a marketing checkbox, submitting an application, signing a release, or giving written permission.
In other circumstances, consent may be implied through your actions, such as providing delivery information when placing an order.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide a requested product, service, program, or website feature.
You may unsubscribe from marketing emails by selecting the unsubscribe option included in the message or by contacting us.
You may continue to receive communications relating to purchases, appointments, applications, accounts, security matters, product safety, or another ongoing business relationship.
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COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies, pixels, tags, and similar technologies.
Cookies are small files placed on your browser or device. Some cookies are deleted when you close your browser, while others remain until they expire or are deleted.
Necessary Cookies
These cookies support core website functions such as page navigation, account access, shopping carts, checkout, payment processing, fraud prevention, and security.
The website may not function properly without these cookies.
Preference Cookies
These cookies remember your choices, account preferences, location, language, and previously selected settings.
Analytics Cookies
These cookies help us understand website traffic, visitor activity, popular content, shopping behaviour, and website performance.
Advertising Cookies
These cookies and similar technologies may help MisMacK, Shopify, and our advertising partners measure campaigns, understand whether an advertisement led to a visit or purchase, and show advertising that may be relevant to your interests.
Where required by law, we will request consent before using nonessential cookies.
You may use our website cookie preference tool, where available, to adjust your choices.
You may also change your browser settings to block or delete cookies. Blocking certain cookies may affect website features or functionality.
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ANALYTICS AND ADVERTISING
We may use analytics and advertising services provided by companies such as Shopify, Google, Meta, TikTok, Pinterest, and similar platforms.
These providers may collect device identifiers, cookie identifiers, Internet Protocol addresses, website activity, advertisement interactions, and transaction information.
They may use this information to provide analytics, prevent fraud, measure advertising, create audiences, or personalize advertising according to their own privacy policies and your platform settings.
We may provide advertising platforms with limited customer information, such as an email address converted into a coded value, to measure advertising or reach existing customers. We do this only where permitted by law and subject to the applicable platform terms.
MisMacK does not sell personal information for money.
Some privacy laws may define certain advertising disclosures as a “sale” or “sharing” even when no money is exchanged.
Where those laws apply, you may request that MisMacK stop using your information for that type of targeted advertising or sharing.
You may adjust your advertising preferences through the relevant advertising platform, your browser, your device settings, the Shopify Privacy Portal, or our website privacy controls where available.
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MARKETING COMMUNICATIONS
MisMacK may send marketing emails or other commercial electronic messages when you have provided consent or when another lawful basis permits us to do so.
Marketing communications may include product information, makeup tips, promotions, event invitations, company news, contests, surveys, and special offers.
Each marketing email will identify MisMacK and include a working unsubscribe option.
Unsubscribe requests will be processed in accordance with applicable law.
Unsubscribing from marketing does not prevent us from sending communications required to complete an order, administer an appointment, respond to a request, provide safety information, or manage another existing relationship with you.
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HOW WE DISCLOSE PERSONAL INFORMATION
We do not disclose personal information except as described in this Privacy Policy, with your consent, at your direction, or as permitted or required by law.
We may disclose personal information to service providers that help us operate our business.
These providers may include:
Shopify and its affiliated ecommerce services
Shopify Payments, Shop Pay, PayPal, Square, and other payment processors
Flodesk and other email communication providers
Jotform and other application, survey, contest, or form providers
Customer relationship management and customer service providers
Website, information technology, cybersecurity, data storage, and fraud prevention providers
Google, Meta, TikTok, Pinterest, and other analytics or advertising providers
Shipping companies, couriers, warehouses, and fulfilment providers
Appointment, event, and video communication providers
Product review and customer feedback providers
Accountants, lawyers, insurers, auditors, consultants, and other professional advisers
These providers may access personal information only to the extent reasonably necessary to provide services to MisMacK or as otherwise permitted by law.
We may also disclose personal information:
To complete a transaction or provide a service you requested
To a social media platform or other service when you use its integrated features
To an organization, event partner, sports partner, retailer, or community partner when you have directed or authorized us to disclose the information
To government, regulatory, law enforcement, court, or tax authorities where permitted or required by law
To protect the rights, property, safety, or security of MisMacK, our customers, our team, or the public
To investigate suspected fraud, misuse, security incidents, unsafe conduct, or unlawful activity
In connection with financing, restructuring, a merger, acquisition, bankruptcy, sale, or transfer of all or part of the business
For another purpose disclosed to you when the information is collected
MisMacK remains responsible for personal information under its control, including information processed on our behalf by service providers.
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OUR RELATIONSHIP WITH SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify collects and processes personal information about your access to and use of our website to provide ecommerce, checkout, payment, security, fraud prevention, analytics, personalized shopping, and related services.
Information you submit through our website may be transmitted to and shared with Shopify and Shopify’s service providers.
Shopify and its service providers may process personal information in Canada, the United States, and other countries where they operate.
We may use Shopify features that incorporate information obtained from your interactions with our store, other Shopify merchants, and Shopify.
These features may help Shopify and MisMacK protect, personalize, grow, and improve our services. They may also support analytics, product recommendations, marketing measurement, and personalized advertising based on your activity across different Shopify merchants and websites.
When Shopify processes personal information for its own enhanced services and features, Shopify may be responsible for responding to certain requests relating to that processing.
To learn more about how Shopify collects, uses, and discloses personal information, please review the Shopify Consumer Privacy Policy.
You can learn more about Shopify’s privacy practices and exercise applicable rights relating to information processed by Shopify through the Shopify Privacy Portal at:
https://privacy.shopify.com/en
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INTERNATIONAL PROCESSING AND STORAGE
MisMacK is located in Canada, but Shopify and some of our other service providers may process or store personal information in the United States or other countries.
When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, national security authorities, or regulatory agencies in accordance with local law.
We use reasonable measures to select service providers and protect personal information transferred outside Canada.
Where required, international transfers may be protected through recognized legal mechanisms, contractual commitments, standard contractual clauses, or transfers to countries recognized as providing an adequate level of protection.
MisMacK remains accountable for personal information under our control.
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RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, meet legal and accounting requirements, resolve disputes, prevent fraud, and enforce agreements.
Retention periods vary depending on the type of information and why it was collected.
Order, payment, tax, and accounting records may be retained for the period required by Canadian tax and business laws.
Account information may be retained while your account remains active and for a reasonable period afterward.
Customer service records may be retained while an issue remains active and for a reasonable period afterward.
Marketing information may be retained until you unsubscribe or we determine it is no longer needed.
Contest and application information may be retained for the duration of the program and for a reasonable period afterward.
Identification and credential documents will be retained only for as long as reasonably necessary for verification, fraud prevention, program administration, or legal requirements.
Photographs, videos, testimonials, and promotional content may be retained according to the applicable consent or release.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal and technical limitations.
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SECURITY
MisMacK uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.
These safeguards may include access restrictions, account controls, staff confidentiality requirements, secure service providers, payment security measures, software updates, backups, and secure information disposal procedures.
No method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute or perfect security.
Please do not send sensitive or confidential personal information through unsecured communication channels.
If a privacy breach occurs, we will investigate it and provide notifications to affected individuals, privacy regulators, or other parties where required by law.
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YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and the laws that apply, you may have the right to:
Ask whether MisMacK holds personal information about you
Request access to your personal information
Request information about how your personal information has been used or disclosed
Ask us to correct inaccurate or incomplete personal information
Withdraw consent for certain uses of your information
Request deletion of personal information where legally available
Object to or restrict certain processing
Request a portable copy of certain information where legally available
Opt out of certain targeted advertising, selling, or sharing where those rights apply
Appeal certain decisions relating to a privacy request where that right is provided by law
Make a privacy complaint without being treated unfairly
Privacy rights are subject to legal exceptions.
For example, we may need to retain information relating to completed transactions, taxes, fraud prevention, legal claims, or another legal obligation.
We may request information reasonably necessary to verify your identity before completing a privacy request.
We will not request more information than reasonably necessary for verification.
Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may request proof that the person has authority to act for you and may still need to verify your identity directly.
To make a privacy request, contact our Privacy Officer at missy@mismack.com.
We will respond within the period required by applicable law.
You may also exercise rights relating to information processed independently by Shopify through the Shopify Privacy Portal at:
https://privacy.shopify.com/en
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CHILDREN’S PRIVACY
Our general online store is not directed specifically to children under the age of 13, and we do not knowingly collect personal information directly from a child under 13 without appropriate consent.
MisMacK products, contests, events, sports programs, and community initiatives may involve children and teenagers.
When personal information about a minor is required, we may require the involvement and consent of a parent or legal guardian.
We do not knowingly sell or share the personal information of children under 16 for targeted advertising as those terms are defined under applicable privacy laws.
If you believe a child has provided personal information to us without appropriate consent, please contact our Privacy Officer so we can review and address the situation.
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SOCIAL MEDIA AND PUBLIC CONTENT
If you communicate with MisMacK through a public social media account, tag MisMacK, use a campaign hashtag, or post content publicly, the social media platform and other users may be able to view that information.
A public post does not automatically give MisMacK unrestricted permission to use your name, image, likeness, or content in advertising.
Where additional permission is required, we will request it.
Your use of a social media platform is also governed by that platform’s terms and privacy policy.
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THIRD PARTY WEBSITES AND LINKS
Our website may contain links to websites, applications, videos, retailers, sports organizations, social media platforms, or other services that MisMacK does not operate.
We are not responsible for the privacy practices, security, availability, accuracy, or content of independent third parties.
Information you provide through public or partially public areas of another platform may be visible to other users and may be used by that platform according to its own terms and privacy policy.
The inclusion of a link does not necessarily mean that MisMacK endorses the third party or its privacy and security practices.
We encourage you to review the privacy policies and terms of third party services before providing personal information.
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ADDITIONAL NOTICES AND RELEASES
Certain contests, promotions, applications, programs, services, or campaigns may include an additional privacy notice, consent form, contest rule, or photo and video release.
Those documents should be read together with this Privacy Policy.
If an additional notice provides more specific information about how personal information will be handled for that activity, the more specific notice will apply to that activity.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our business, practices, service providers, technology, Shopify features, or legal obligations.
The revised Privacy Policy will be posted on our website with an updated date.
If a change materially affects how we use personal information already collected, we will provide additional notice or obtain additional consent where required by law.
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QUESTIONS, REQUESTS, AND COMPLAINTS
Questions, privacy requests, and complaints may be directed to:
Privacy Officer
MisMacK Clean Cosmetics Inc.
231B Alexander Street NE
Salmon Arm, British Columbia
Canada
Email: missy@mismack.com
Phone: 250 833 6169
We will review and respond to privacy questions and complaints in accordance with applicable law.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia, the Office of the Privacy Commissioner of Canada, or the appropriate privacy authority where you live.