Shipping policy

SHIPPING POLICY

Thank you for shopping MisMacK Clean Cosmetics. Every order means so much to our Canadian made, women owned brand. Our team works hard to get your MisMacK order packed and on its way to you as quickly as possible.

ORDER PROCESSING

Orders are processed and packed during our regular business days.

During launches, promotions, holidays, or periods of higher order volume, processing may take a little longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING RATES

Shipping rates are calculated at checkout based on your order and delivery location.

Orders of $99 CAD or more qualify for FREE shipping within Canada.

The $99 minimum is calculated after discounts and before taxes.

DELIVERY TIMES

Delivery times vary depending on your location and the shipping service selected at checkout.

Any delivery dates provided by the shipping carrier are estimates and are not guaranteed.

Once an order has been handed over to the shipping carrier, delivery timelines are outside of MisMacK's direct control.

PRE ORDERS

Pre order items are products that have not yet arrived at MisMacK and are being reserved in advance.

Our first inventory shipment is currently anticipated to arrive within approximately 2 months. This is an estimated timeframe and may change due to manufacturing, freight, customs, or other circumstances outside of our control.

Once the inventory arrives at MisMacK, pre orders will be packed and shipped as quickly as possible. You will receive a shipping confirmation email with tracking information once your order is on its way.

If your order contains both in stock and pre order products, your order may be held and shipped together once all products are available.

If there is a significant change to the anticipated arrival timeframe, we will communicate updated information as it becomes available.

LOCAL PICKUP

Local pickup is available from our Salmon Arm, British Columbia location when offered at checkout.

Please wait until you receive confirmation that your order is ready before coming to pick it up.

TRACKING

When tracking is available, your tracking information will be included in your shipping confirmation email.

Please allow some time for tracking information to update after receiving your confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring their shipping address is correct before completing an order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the change before your order ships, but changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping charges may apply if an order is returned to MisMacK because an incorrect or incomplete shipping address was provided.

LOST OR DELAYED PACKAGES

If your package appears to be significantly delayed or lost, please contact us and our team will help you determine the next steps with the shipping carrier.

MisMacK is not responsible for shipping delays caused by carriers, weather, customs, incorrect addresses, or circumstances outside of our control.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the package and affected products.

Our team will review the situation and help you with the next steps.

QUESTIONS?

We are always happy to help.

Please contact our team through mismack.com and include your order number with any shipping related questions.