Refund policy

RETURN AND REFUND POLICY

Except where applicable consumer protection laws provide otherwise, all MisMacK Clean Cosmetics® purchases are final sale due to the sanitary and hygienic nature of cosmetics and skincare products, all MisMacK Clean Cosmetics® purchases are final sale. We do not accept returns or exchanges for change of mind, shade selection, personal preference, skin sensitivity, allergic reaction, or products that have been opened or used.

MANUFACTURING DEFECTS

If you believe your product has a manufacturing defect, please contact us as soon as possible at mismackcosmetics@gmail.com

Please include:

Your order number

The name of the affected product

A description of the issue

Clear photographs or a video showing the issue

Please do not discard the product or its packaging until we have reviewed your claim.

Once the issue has been assessed and confirmed as a manufacturing defect, MisMacK Clean Cosmetics® may provide a replacement or refund, depending on the circumstances and product availability. MisMacK Clean Cosmetics® will cover any approved shipping costs associated with replacing a defective product.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your order contains an incorrect item or a product that arrived damaged, contact us within seven days of delivery at mismackcosmetics@gmail.com

Please include your order number and clear photographs of the product and shipping packaging so our team can review the issue and make it right.

ITEMS THAT ARE NOT ELIGIBLE

Returns, exchanges, or refunds will not be provided for:

Products that have been opened or used

Change of mind

Incorrect shade or colour selection

Personal preference regarding colour, texture, scent, or finish

Skin sensitivities or allergic reactions

Products damaged through misuse, improper storage, or normal wear

Gift cards

Sale, promotional, or clearance items

ORDER CANCELLATIONS

Orders begin processing quickly. Cancellation requests are not guaranteed. If you need to request a cancellation, please contact us immediately at mismackcosmetics@gmail.com 
Once an order has been fulfilled or shipped, it cannot be cancelled.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times vary depending on the financial institution and may take several business days after the refund has been issued.

STATUTORY RIGHTS

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.